Course curriculum

(Click to reveal)

    1. Before we begin

    2. Service and Engagement Through Digital Channels

    3. Service and Engagement Through Digital Channels.....Quiz

    4. Service and Engagement Through Digital Channels....What's the big idea?

    5. Developing a Digital Customer Journey

    6. Developing a Digital Customer Journey.....Quiz

    7. Developing a Digital Customer Journey....What's the big idea?

    8. The Branch- Going, Going, Gone....?

    9. The Branch Going, Going, Gone Quiz

    10. The Branch -Going, Going, Gone...?....What's the big idea?

    11. The Case for Digitising Bancassurance

    12. The Case for Digitising Bancassurance Quiz

    13. The Case for Digitising Bancassurance....What's the big idea?

    14. Bancassurance in a Post Pandemic Environment

    15. Bancassurance in a Post Pandemic Environment.... quiz

    16. Bancassurance in a Post Pandemic Environment....What's the big idea?

About this course

  • 16 lessons
  • 4 hours of video content